gamehub Privacy Policy for Filipino Members

When you register and use gamehub, we collect certain personal information that is necessary to provide you with a safe, compliant, and enjoyable experience on our platform. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required for age and identity verification under applicable Philippine regulations. We also collect account activity data such as login timestamps, betting history, deposit and withdrawal records in PHP, and device information including your IP address and browser type. When you contact our support team, we retain records of those communications to help us resolve issues efficiently and improve our service quality. We may also collect information you voluntarily provide when participating in promotions or completing surveys on the platform. All data collection is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for regulatory compliance.

The personal information we collect is used primarily to operate and maintain your gamehub account, process your PHP deposits and withdrawals, and verify your identity in accordance with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are essential and cannot be opted out of while your account remains active. Where you have given your consent, we may also send you promotional messages about new features, bonuses, and events available on the Promotion page; you can withdraw this consent at any time through your account settings. Your activity data helps us detect and prevent fraud, money laundering, and other prohibited conduct, which protects both you and the integrity of the platform. We analyse aggregated, anonymised usage patterns to improve the performance and design of our mobile-first platform for Filipino players. We do not use your personal data to make fully automated decisions that produce significant legal effects without human oversight.

gamehub does not sell, rent, or trade your personal information to third parties for their own marketing purposes — this is a firm commitment we make to every Filipino member on our platform. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors handling PHP transactions, identity verification partners, and cloud infrastructure providers; all such partners are contractually bound to handle your data securely and only for the purposes we specify. We are required by law to disclose certain information to Philippine regulatory authorities, law enforcement agencies, or courts when presented with a valid legal request, and we will comply with such obligations while notifying you where permitted by law. In the event that gamehub undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled as a result. We do not share your data with any third party for advertising profiling or behavioural targeting outside of our own platform. Any third-party links that may appear in our content are provided for reference only, and we are not responsible for the privacy practices of external websites.

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encryption of data in transit and at rest. Access to your personal data within our organisation is restricted to staff who have a legitimate need to process it as part of their role, and all such staff are trained on data protection obligations. While no online platform can guarantee absolute security, we continuously review and update our security practices to address emerging threats and maintain the trust of our Filipino members. Your personal data is retained for as long as your account remains active and for a further period as required by applicable Philippine law and our regulatory obligations — typically this means financial and identity records are kept for a minimum of five years after account closure. After the applicable retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you believe your account security has been compromised, please contact us immediately using the details provided on the platform so we can take prompt protective action.

As a Filipino member of gamehub, you have the right to request access to the personal information we hold about you, and we will provide a copy of that data in a clear and readable format within a reasonable timeframe. You may also request that we correct any inaccurate or incomplete information in your account, and we will action such requests promptly. In certain circumstances, you have the right to request the deletion of your personal data — for example, if you close your account and we are no longer required by law to retain your records. You have the right to object to or restrict certain types of processing, including the use of your data for direct marketing, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. If you wish to exercise any of these rights, please contact us through the support channel listed on the platform, and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and our FAQ page provides further guidance on how to submit a data request.

gamehub may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer to Filipino players. When we make material changes, we will notify registered members via the contact details on file and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically so you remain informed about how we protect your information. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions about any aspect of this Privacy Policy, our FAQ page is the best starting point, and our support team is available to assist you directly. You may also review our Terms and Conditions and Responsible Gaming pages for a complete picture of how gamehub operates and the protections in place for every member across the Philippines.